PRODUCTION TIME
Our production turn around time on most of these custom made-to-order products is 1-2 weeks plus shipping. If there is a foreseeable delay with your order due to a supply restock or higher than normal demand in production, we will do our best to notify you. Please allow that these are estimates only and “days” refers to business days (Monday to Friday)
Tracking numbers for Canadian orders are for Canada Post. Tracking numbers for USA shipments can be tracked with the USPS.
OUR APOLOGIES, BUT WE ARE NO LONGER SHIPPING INTERNATIONALLY DUE TO LONG TRANSIT TIMES AND INABILITY TO PROVIDE TRACKING NUMBERS.
Turn around time for products:
| Product | Regular | Wholesale |
|---|---|---|
| Clothing | 2-6 days | 5-10 days |
| Pillows | 4-6 days | 6-8 days |
| Silk Scarves | 2-6 days | 4-12 days |
| Device cases | 2-4 days | 2-6 days |
| Pencil cases | 2-6 days | 4-8 days |
| Printed Fabric | 5-10 days | n/ |
*Due to higher than normal demand, please allow a few extra days for production before your order ships.
SHIPPING
Maverick CreatriX is located in Canada, but we ship from both Canada and the USA. This means that for most orders shipping to Canada and the USA will never encounter duties or customs fees. This is due to the fact that we handle all importing through our manufacturer. As long as your order is below $800.00 value, there will never be any surprises with customs fees. For wholesale orders over $800.00 shipping in the USA, depending on the shipping method, there may be customs fees, especially with express shipments that ship with a courier.
Currently, US and Canadian orders are shipped on Tuesdays and Fridays from within the USA. Orders to US customers generally take 2-6 business days once shipped within the USA. International orders generally take 6-10 business days but may be delayed by the customs of your country. All orders shipped domestically within the US will have a tracking number that can be tracked with USPS. International orders will NOT have a tracking number due to the fact that they are untraceable once they leave the USA. No more international orders!
Orders for Canadian customers normally ship within 2-8 business days of the order is placed. Shipping to Eastern Provinces takes about 3-4 business days and shipping to Western provinces can take 4-7 business days.
Large wholesale orders may be subject to customs fees or duties of your country (over $800). Unfortunately, Maverick CreatriX does not cover these fees so please contact us if you have concerns regarding your order.
We work Monday to Friday and are closed on weekends and all Canadian holidays. All production and shipping times are in business days and do not include days that we closed.
Once your order has been shipped, it is in the care of the courier and / or postal service. We are not liable for any errors made by these services, but we are always happy to do everything in our power to work with you and the postal system to correct orders.
Once you have received your parcel, please open it with care. We cannot be liable for any items damaged during the opening of your parcel.
*Shipping prices are calculated in your cart. In Canada prices may vary based on Province.